Shipping policy

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.

• Processing times may be extended during high-volume periods, holidays, or unforeseen circumstances.

Shipping Timeframes

• Standard shipping typically takes 7–14 business days from the date of dispatch.

• Shipping times are estimates and are not guaranteed. Delays may occur due to carriers, customs, weather, or other factors beyond our control.

Order Tracking

• Once your order has been shipped, you will receive a confirmation email with tracking information within 2–5 business days of placing your order.

• Please allow up to 48 hours for tracking updates to appear.

Lost or Undelivered Packages

• If your order has not arrived within the estimated timeframe, please contact us at emdprods@gmail.com.

• In cases where the carrier confirms delivery but you did not receive the package, please check with neighbors, household members, or your local post office before contacting us.

• We are not responsible for packages shipped to an incorrect address provided at checkout.

Incorrect Addresses

• Customers are responsible for providing an accurate shipping address at checkout.

• We are not liable for orders delivered to incorrectly entered addresses.

Questions
For any shipping concerns, please contact us at emdprods@gmail.com.